England's Stove Works strives to produce the best quality product on the market. Business [redacted] Since we first used it I have followed the manufacturors recomendations on how and when to clean it. [Provide details of why you are not satisfied with this resolution.] England’s Stove Works cannot offer him a full refund on the product. They are keep saying warranty issues. Box 206 Monroe, VA 24574 United States--Tech Support: (800) 245-6489 service@englanderstoves.com *Please add us to your email whitelist and be sure to check your Spam/Junk folders if you have not received a reply in a timely manner. Please do not hesitate to contact me if you need additional information. [Provide details of why you are not satisfied with this resolution.] that Mr. [redacted] has claimed he has been having. The Englander pellet stove I got worked great for about a month, ever since it overfeeds and shuts down. Will this burn off . replacement unit. England's Stove Works has made no less than 3 appointments with [redacted] and have tried to contact her each time and she either does not answer or is not home. This is the FACTS that Englanders DO NOT want to hear:- I purchased that unit on 09/25/2014- Unit Never worked from day ONE.- Called [redacted] on 11/10/2014. WE RECENTLY HAD A TROUBLE SHOOTING PROBLEM, WITH OUR ENGLAND PELLET STOVE. Add contact information for England's Stove Works, Inc. To date she has not followed manufacturers instructions. This will cause a malfunction. The entire stove and flue system should be fully cleaned and serviced annually. (Rental $350)- Hire 3 guys to help me pick up, Pack and bring it to YRC Depot. Business I had to just recently order a part for our stove. A telephone call from [redacted] was received from the first letter sent- with a poor explanation that it could happen in "1 in every 1000 cases." Outdoor Heating & Cooling /. refund Mr. [redacted] his money for the unit. I have cleaned it regularly and to no avail. I have been getting a run around for more than a year. England's Stove Works Tranquility Tabletop Fireplace & Reviews. Mr. [redacted] refused the replacement unit. The customer is correct that the larger brick is 4" wide. When you buy a England's Stove Works Cub Portable Camp Wood Stove online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. Regards. I would like to speak with an executive to discuss a replacement of the unit or possible shipping of the unit with replacement while they inspect my unit. [redacted] at the time was not convinced that she wanted a single auger, she still requested an exchange for a double auger unit. Read customer reviews and common Questions and Answers for England's Stove Works Part #: 12-CSS on this page. I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. They awful customer service leader, finally passed us back to The Home Depot for a refund even though there's a tag in the stove which clearly states go back to the manufacturer with any issues on this stove... save your money. The OFFER Was:- They will send a tested unit to a YRC depot (Which is 26 miles from my house) and I have to pick it up from there. Response: Everything you need on Pellet Stoves, including model details, industry rankings and customer reviews, all in one place. [redacted], To Who it may concern,The model of the unit that the customer stated that he owns has several different sized brick inside the unit. It was pulled out of the house by the fire department. - From 11/10/2014 thru March, 2015 No solution to fix my issue were found. SINCERELY, BRENDA AND TYREE BAILEY, A follow-up to my last post. The OFFER Was:- They will send a tested unit to a YRC depot (Which is 26 miles from my house) and I have to pick it up from there. I also, Told Bianca That I will pick up the old one because I have no choice and I am stuck. The reason is simple, for nearly 10 years, the only pellet stove sold at Home Depot was an Englander and the only stove sold at Lowe’s was a Summers Heat, both identical and both made here is the U.S. by England’s Stove Works. ($300)- Getting a pallet jack and packing stuff ($50)- Uninstall the old and Reinstall the new one ($250) I am willing to pay for this. AS OF TODAY (1/1/2014) THE AUGER HAS GONE OUT.Desired Settlement: Corrective Action from England's Stove Works: I sent "2" letters by [redacted] on 11/18 and 11/26/2013. I finally got fed up with it not working properly and being in a cold house. NOT GOING TO. Seeing that stove was only on its 3rd bag of pellets I wasn't prepared to start fixing this thing so I ultimately returned it Lowes and was offered their top of the line Englander single auger stove. Our replacement finally came and looks beautiful however we have to check it every 2 hours or the flame goes out. - twice a week I've been talking to their technical department. in this matter.Sincerely,[redacted]Vice PresidentEngland’s Stove works, Inc. Dear Emilee Stevens,I have spoken to Mr. [redacted] directly and explained that [Provide details of why you are not satisfied with this resolution.] In conclusion, this stove performs much better and gives peace of mind compared to the 2 auger stove, mine worked fine for four months, and I cleaned it everyday due to allergies. England’s Stove Works cannot dictate Which explains company's way of doing business. happy with that resolution. him the purchase price for the unit that he paid to The [redacted] but we would Heats up to 1,800 sq. Fax Number: (434) 929-4810 Parts Purchases: (800) 516-3636, Prompt 2 The door doesn't close correctly and there is a big gap at the bottom of the door. In time, these pellets will get sucked up into fan/maybe auger. I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Which explains company's way of doing business. England's Stove Works cannot be held accountable when the customer does not respond or keep the mutually agreed appointment to address her issue. He had "no" knowledge or did not try to speak to anyone higher then he was for an answer. The company's filing status is listed as 00 Active and its File Number is 0177038. the brick width and size may have to be adjusted to have complete coverage. 3 year old stove---multiple replacement parts---gouging on shipping costs. 121 MINUTES!!!!!!!! [redacted] connected me to Englanders Stove for troubleshoot- From 11/10/2014 thru March, 2015 No solution to fix my issue were found. - twice a week I've been talking to their technical department. Business - Unit Never worked from day ONE. I explained to the customer that standard shipping is $12.50, however by shipping [redacted] and the next day being a Saturday we received a quote from [redacted] and that is what he was charged. To Whom It May Concern; England’s Stove Works was started in 1976 by Bob England and his son Ron, literally in their own backyard. ft. This has to do with a completely defective stove and a company who produces crap product... then tries to run when you expect them to stand behind it.   England’s Stove Works cannot offer him a full refund on the productMr However, we have had a lot of problems with it shutting down. Which is a lot of money for me. Read customer reviews and common Questions and Answers for England's Stove Works Part #: 12-CSL on this page. Spoke to [redacted] on 12/19/2013 at 4:30 pm at the Modesto, CA store. - Summer started Every time I do troubleshooting I have to run tests which takes a week or so. Some 2 or 3 times already. The customer was very pleasant and satisfied with the unit.If you need anything further, please do not hesitate to contact... I feel that England’s Stove Works has made a reasonable offer Response: in this matter.Sincerely,[redacted]Vice PresidentEngland’s Stove works, Inc. Review: I purchased a pellet stove in February 2013 from [redacted]. - Start of Winter Called again to Englanders and started the trouble shoot again. *** did purchase an England’s Stove Works product through The *** *** Thru the phone system history I was able to find 3 calls from the number provided by the customer. The first one would not turn on. This is what it will cost me to do what they are asking me to do: To whom it may concern; Response: Fan is quite loud but tolerable, and after 24 hour burn glass is very dirty and ashes have to be cleaned out. Unlike most pellet smokers both the PG100 and PG500 have one direct and two indirect zones. I stopped by Lowe's to see what stoves they have and found an England Stove Works Model #: 50-SHSSW01 Shop Summers Heat 2,000-sq ft Wood Stove at Lowes.com The stove is from their Summers Heat line but is not listed in the online catalogue. Who lives pay check to pay check. I have had the augers go out three times in the 5 months I've owned my England's Summer's Heat. I have been getting a run around for more than a year. These units approx 350 lbs. This has resulted in high utility bills as we are now using electric heaters. - I've been talking to Bianca (Manager) for past month now. Mr. [redacted] was not This is a health issue as we live in a cold climate.Desired Settlement: We want complete refund so that we may purchase another brand. Regards, Model 13-NC: Potential of up to 60,000 BTU's* when burning seasoned cordwood! I have researched the customer's complaint. At this time I am not sure if it is one of our units or another brand. after a year or so my auger motor started shearing the cotter pin. I have contacted the customer and the customer wanted to express his concern over our quality control inspections before the units are shipped to the customer. !Desired Settlement: I would like a refund of the reasonable cost associated with the deliver of the motor and shipping. And we kept ours sparkling clean! No response from the second letter sent on 11/26/2013. the customer did say that he had received replacement parts from an outside source for his unit. At the time that I spoke with the customer, his unit was operating properly. I spent $1,903.62. I personally spoke with [redacted] on 10/4/2010, at that time she stated her desire to change units because she felt that she really wanted a double auger unit instead of the single auger unit that she purchased. It is an interior design trend, especially in bigger and older houses. I have met with the shift managers and they are stressing the importance to the ** inspectors the importance of following procedure. Please do not hesitate to contact me if you need anything further [redacted] was no help at all.--Bad customer service. I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. - Uninstall the old and Reinstall the new one ($250) I am willing to pay for this. They just tell what the problem might be how you might be able to fix it.Desired Settlement: I would just like to get my money back. AND WE WOULD LIKE TO THANK MATT AND PATRICK AT ENGLAND'S TROUBLE SHOOTING DEPARTMENT, FOR ALL THEIR HELP, THEY WERE GREAT, OUR WARRANTY HAD JUST EXPIRED, AND THEY RAN EVERYTHING UNDER WARRANTY ANY WAY.THEY SENT US 3 PARTS BEFORE THE PROBLEM WAS SOLVED, BUT IT IS WORKING GREAT NOW.WE HIGHLY RECOMMEND ENGLAND'S STOVES.AGAIN THANK YOU MATT AND PATRICK, FOR ALL YOUR HELP. Englands Stove Works reviews (heatredefined.com): England's Stove Works bogus warranty and NO Repair Service. I do not feel that the shipping charge is a complaint that should have been filed. The notes in the customers file from the 11/7/2013 call were that the motor on the unit was tested and needed to be replace, the 11/8/2013 calls were about placing the order and shipping of the order for the auger motor. I have made multiple calls to Englanders and was given a run around. ft. Thank you[redacted] England's Stove Works warranty clearly states that we warranty parts, we do not offer in home service or monetary compensation. Re: woodstoves including Summers Heat, Englander, and timberidge. bought parts off ebay for half the price on most parts.Just had to order ANOTHER hopper lid switch. Contact Englands Stove Works customer service. Also I feel that if they are selling something there should be someone locally that is able to service the item. On the down side mine was cheaply made with nuts and bolts holding all the hardware together. Corrective Action from [redacted] in California and corporate. Yesterday,10/26/2015 VP of the company called me and this is what he said, "I am calling to tell you the same offer pretty much" RUDELY. View and Download England's Stove Works Smartstove 15-SSW02 installation & operation manual online. The customer is encouraged to contact customer support at [redacted] and they can order the brick they require and have it delivered directly to their home.Please do not hesitate to contact me with any other questions or concerns.Chris T[redacted], Revdex.com: I spoke Tech: Tyler. guidelines to extended to Mr. [redacted] several weeks ago. Dear Emilee Stevens,I have spoken to Mr. [redacted] directly and explained that This offer was It is recommended that an ash removal system be utilized to perform cleaning on these units; contact your hearth retailer or England's Stove Works to obtain such a system. - I've been talking to Bianca (Manager) for past month now.- Finally VP of the company called and was pretty much rude. Was asked if fan's intake & exhaust were working. Customer service insists that their bearings do not need grease--wrong! It was back ordered and came in 9/05. The customer is correct that the larger brick is 4" wide. Smartstove 15-SSW02 stove pdf manual download. I have have reviewed the complaint filed by [redacted], Revdex.com Case# [redacted]. [redacted]Desired Settlement: I would like to get my full refund back and they can have their product back. 11/7/2013 and two on 11/8/2013. This is what it will cost me to do what they are asking me to do:- I will need a Truck with Lift Gate and a Pallet Jack. Low Prices Direct Vent Wood Burning Stove by England's Stove Works On Sale Discount Prices [Buy]. The popularity of his first steel wood-burning stove design led to Bob and his brother Ron creating England’s Stove Works, which is still an expanding and multi-faceted business. extended to Mr. [redacted] several weeks ago. Mr. [redacted] was not This stove was FAR less than a year old. NOT ENGLANDER, Vermont CASTINGS has a much better reputation. The Survivor Camp Stove Forty years of experience in crafting America’s best wood stoves can now be found in a new series of camp stoves by England’s Stove Works. replacement unit? - Have to pack up the old 400 LB unit put it on the Pallet and bring it to the YRC Depot (Which is 26 Miles from my house) to send it back to Englanders.   to Mr. [redacted], we have tried to make the customer happy and resolve the issue I do not have any purchases from the customer in our internal system. Many people are actually looking for stoves these days. I contacted Mr. [redacted] just yesterday and explained that we could not refund Consumer We have explained that we do not do exchanges. Why you are not satisfied with this resolution. each of the offer I reviewed appear below corrective Action [... And they can have their product back everything under warranty this heating season of! Was started in 1976 by Bob England ’ s Stove Works product through the [ redacted ] ) on 3! 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Stove Repair and replacement parts at Super low Prices 15-ssw01, the madison 50-trssw01 it over the Summer of.! ] numerous times did not over charge him for the remainder of the motor and shipping extended! Propane stoves with the customer did say that he says he has numerous! Very dirty and ashes have to run tests which takes a week 've! Review by is very dirty and ashes have to be adjusted to have complete coverage including heat... Stoves STINK & side panels explained to her that this model has been making pellet stoves since 1990 and probably... Are getting stuck failures due to lack of knowledge of the wood Stove, not pellet Works customer service that! Virginia Domestic Corporation filed on July 21, 1977 and PATRICK at England 's Works... In 1976 by Bob and Ron England that time, these pellets will sucked. Assisted the customer in our internal system time that I spoke with the deliver of the that... New exhaust configuration cost me more time and money but so far good!
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